Customer Support Lead
CV-LibraryDurham, County DurhampermanentPosted: 3 June 2026
Apply NowThe Company
Our client is a market leading manufacturer. To maintain their high standards, they are looking to recruit a Customer Support Lead.
The Role
* Will manage a consistent, competent and customer focused team.
* Always prioritising customer needs ensuring clear communication for the customer.
* Oversee day to day performance of the team.
* Maintain compliance with defined KPI’s and drive performance against key metrics.
* Provide coaching, training and reviews.
* Managing customer experience and resolving issues.
* Liasing with a range of departments to do this.
The Person
* Previous experience in a similar role.
* Excellent communicator both in written and verbal forms.
* Ability to manage and prioritise a busy workload and team.
* Excellent attention to detail.
The Benefits
* You will be working for a well-established growing employer.
* An excellent salary.
* A good pension scheme.
* A company experiencing continued growth, expansion and investment.
* The company are fully compliant with the latest health and safety requirements for current safe working practices
Our client is a market leading manufacturer. To maintain their high standards, they are looking to recruit a Customer Support Lead.
The Role
* Will manage a consistent, competent and customer focused team.
* Always prioritising customer needs ensuring clear communication for the customer.
* Oversee day to day performance of the team.
* Maintain compliance with defined KPI’s and drive performance against key metrics.
* Provide coaching, training and reviews.
* Managing customer experience and resolving issues.
* Liasing with a range of departments to do this.
The Person
* Previous experience in a similar role.
* Excellent communicator both in written and verbal forms.
* Ability to manage and prioritise a busy workload and team.
* Excellent attention to detail.
The Benefits
* You will be working for a well-established growing employer.
* An excellent salary.
* A good pension scheme.
* A company experiencing continued growth, expansion and investment.
* The company are fully compliant with the latest health and safety requirements for current safe working practices