Digital Response Apprentice

Hours Monday - Friday, between 8.00am - 6.00pm & every alternative Saturday between 9.30am - 12.30pm. 37.5 hours a week What you’ll do at work * Manage contact via email, Whatsapp, Web chat and conversational SMS within Contact Centre environment * Proactively Negotiate payment offers via email, whatsapp, web chat and SMS * Assist with the handling of client and customer queries * Effectively process and respond to customer post * Communicate effectively with customers and 3rd parties in writing and act appropriately where the customer may be suffering financial hardship & require clear and easy to follow directions * Ensure negotiations are conducted within compliance guidelines set down by governing & regulatory bodies * Work to achieve monthly Key Performance Indicators on an individual basis College or training organisation INTEC BUSINESS COLLEGES LIMITED Your training course Customer service practitioner Equal to Level 2 (GCSE) Desired qualifications * GCSE English (Grade A* - C / 9 - 4) desirable * GCSE Maths (Grade A* - C / 9 - 4) desirable Skills * Customer care skills * Excellent Communication Skills * Strong IT Skills * Confident using IT Systems * Conscientious and hard working * Excellent Team Player * Self Motivated * Can work independently * Can work as part of a team * Excellent verbal communication * Fast paced environment * Motivated to achieve targets * Strong customer focus