Fault Technician

SP Electricity North West manages and invests in the power network that supplies electricity to the 2.4m homes and businesses across the North West. Our 2,400 colleagues manage the 13,000km of overhead lines, 44,000km of underground cables and thousands of electricity substations to keep power flowing and supporting green growth. We’re one of six distribution network operators in the UK and are regulated by Ofgem. We’re proud that in December 2024 we were named Utility of the Year by Utility Week magazine who said we punched above our weight and used innovation to solve some of the industry’s most difficult challenges. Come and be part of our team and make a difference. Now part of the Iberdrola and ScottishPower group, we’re collectively building smarter, greener electricity networks that will get Britain growing by investing in a better future, quicker. A Fantastic Opportunity: Fault Technician As a Fault Technician you will be responsible for providing the first response to unplanned electricity outages and safety critical calls across the region. You will do this in accordance with safe working practices, whilst delivering exceptional customer service and rapid restoration of electricity supplies to exceed company targets. You will take a proactive approach in using new technology and equipment supporting innovative trials and the development of new fault location techniques which will contribute to a reduction in fault volumes, customer interruptions (CIs) and customer minutes lost (CMLs). The successful candidate must, at the start of employment have permission to work in the UK without sponsorship. What we’re looking for We welcome applications from individuals with diverse backgrounds and experiences who meet the following criteria: * Hold electrical qualifications to a minimum of C&G L2; * Have strong experience in a customer facing role; * Have industrial and domestic electrical installation knowledge; * Be competent in the use of technology. What we’re offering We value your expertise and in return, you’ll receive: * An annual bonus scheme * 26 days annual leave increasing with length of service * An employee rewards portal offering discounts on several well-known brands * A market-leading contributory pension scheme * Employee assistance programme * Opportunity for professional development through our L&D function. Our Commitment to Inclusion We’re proud to foster a workplace where everyone can thrive. We celebrate diversity and are committed to building a team that reflects the communities we serve. We believe that embracing our differences makes us stronger. Any offer made will remain conditional until pre-employment checks are complete to a level deemed satisfactory by SP Electricity North West. Due to the of this role, the following pre-employment checks will be required; references from previous employers, a Medical Appointment, Disclosure and Barring Service (DBS) check and a Drug & Alcohol test. We reserve the right to close this vacancy early. We don't accept speculative CVs from agencies. Any received we will assert ownership of the candidate and no fee will be payable