Field Service Engineer

Field Service Engineer Location: Peterborough Contract: Permanent Hours: 40 hours per week (08:00–16:30) Role Overview Customer-facing Field Service Engineer responsible for diagnostics, servicing, and repair of construction, agricultural, industrial, and recycling plant equipment within your territory. The role focuses on delivering high-quality workmanship, achieving first-time fixes, and providing world-class customer service. Key Responsibilities * Diagnose, service, and repair plant machinery to manufacturer standards * Build strong customer relationships and respond promptly to service needs * Complete job reports using laptop/PDA systems * Promote aftermarket products and services * Carry out emergency breakdown callouts * Maintain health & safety standards * Attend training and continuously develop technical skills Requirements * NVQ Level 2 (minimum) in Plant Engineering/Servicing & Maintenance * Strong knowledge of hydraulics, transmissions (manual & power shift), axles, and CAN-bus electrical systems * Proven diagnostic and fault-finding skills * Ability to work independently in a remote field-based role * Professional customer-facing approach * Clean UK driving licence and right to work in the UK * Must live within 30 minutes of assigned depot Key Skills * Strong communication and teamwork * Good time management and problem-solving ability * Commercial awareness and adaptability * Self-motivated with a proactive attitude Benefits * Competitive salary with enhanced overtime and call-out rates * Company van, fuel card, tools, uniform, and mobile device * Pension scheme and life assurance (4x salary) * 22 days holiday + bank holidays (increasing with service) * Sick pay scheme * Private medical (contributory) & employee assistance programme * Training and career progression opportunities * Employee referral bonus scheme