General Manager

We are seeking an experienced General Manager to lead a high-volume responsive repairs contract across the Midlands.

This opportunity is ideally suited to someone currently operating as, or ready to step up from, an Operations Manager, Contracts Manager or Account Manager role within a responsive repairs environment.

This is a senior leadership role with full responsibility for operational performance, service delivery and customer outcomes across a large housing portfolio.

The Role

Lead delivery of a fast-paced reactive repairs service
Manage a multi-layer team of managers, supervisors and operatives
Drive performance across KPIs, WIP, first-time fix and productivity
Oversee customer experience and complaints resolution
Ensure compliance with health & safety and regulatory standards
Build strong relationships with clients and stakeholders
Monitor performance, costs and overall contract efficiencyAbout You

Proven experience in social housing maintenance
Strong background in responsive repairs (essential)
Experience leading large operational teams
Commercially aware with experience managing budgets and performance
Confident managing client relationships and high-pressure environments