Helpdesk Analyst

Start your career in IT support and technical services. Our client, a growing and innovative organisation, is looking for a proactive Helpdesk Analyst to join their IT support team. This is an excellent opportunity for someone passionate about technology and problem-solving to gain hands-on experience while supporting users and ensuring smooth day-to-day IT operations. What You’ll Be Doing: * Providing first-line technical support to users via phone, email, or ticketing systems * Diagnosing and resolving hardware, software, and network-related issues * Logging and tracking incidents and service requests through the helpdesk system * Escalating complex technical issues to senior IT staff when necessary * Assisting with system setup, user account management, and access permissions * Supporting IT projects, upgrades, and maintenance activities What We’re Looking For: * A degree in IT, Computer Science, or a related field (preferred but not essential) * Basic knowledge of computer systems, networks, and operating systems * Strong problem-solving skills and attention to detail * Excellent communication and customer service skills * Ability to prioritise tasks and manage multiple support requests * A proactive attitude and willingness to learn new technologies What You’ll Gain: * Hands-on experience in IT support and service management * Structured training and mentorship from experienced IT professionals * Exposure to a wide range of technologies, systems, and troubleshooting scenarios * Opportunities to develop technical certifications and advance within IT support roles * A collaborative and supportive team environment * Competitive salary and benefits package Apply today and begin your journey toward a successful career in IT support and technology services