Housing Officer

Housing Officer 30 Week Temporary Contract £27.56 LTD per hour Patch covering Westminster & N1 Service Care Solutions are currently recruiting for a Housing Officer on behalf of a respected not-for-profit housing provider operating across London. This is an excellent opportunity for an experienced customer-focused professional to join a refreshed and forward-thinking operations team, committed to improving the resident experience and delivering high-quality housing management services. The Role As a Housing Officer, you will manage a defined patch across Westminster and N1, ensuring residents receive an efficient, responsive and high-standard housing service. You will take ownership of day-to-day housing management, ensuring that core services are delivered effectively and that residents feel supported and valued within their communities. Key Responsibilities Manage a designated patch, acting as the main point of contact for residents Ensure repairs, cleaning and grounds maintenance services are delivered to a high standard Monitor contractor performance and address service delivery issues Respond to tenancy and estate management enquiries Identify and resolve issues impacting customer satisfaction Work collaboratively with internal teams and external partners Support continuous service improvement initiativesAbout You We are looking for someone who: Has previous experience in customer service (housing experience desirable but not essential) Demonstrates resilience and strong problem-solving ability Is confident managing competing priorities across a patch Communicates effectively with a wide range of residents Takes ownership and accountability for service delivery Genuinely puts customers firstPending legislative updates, there may be a requirement to hold or work towards a relevant professional qualification. Why Apply? Competitive £27.56 LTD per hour 30-week temporary assignment Opportunity to work within a respected London housing organisation Meaningful role improving resident experience across central LondonIf you are interested, please contact: George Westhead 📧 (url removed) 📞(phone number removed)