I.T & Application Support Engineer

I.T & Application Support Engineer East Belfast £28,000 – £32,000 (DOE) Monday – Friday | 9.00am – 5.30pm – Office Based Office Based We are recruiting for an I.T & Application Support Engineer to join a growing Consultancy based in East Belfast. This is a hands-on role suited to someone who enjoys problem-solving, learning systems in depth, and helping colleagues work efficiently without disruption. The Role You will provide day-to-day IT support across the business, supporting both general IT systems and core insurance applications including MPACS, MPORT and Smart Surv. Key Responsibilities: * Providing day-to-day IT support via tickets, email and phone * Troubleshooting hardware, software and connectivity issues * Supporting Microsoft 365 (Outlook, Teams, SharePoint and OneDrive) * Managing user accounts, access, licences, password resets and MFA * Setting up laptops and equipment for new starters and role changes * Supporting and troubleshooting MPACS, MPORT and Smart Surv applications The Person * Minimum 2 years’ experience in a 1st Line IT or Application Support role * Comfortable supporting Microsoft 365 in a business environment * Logical and methodical approach to troubleshooting * Strong communication skills with the ability to explain technical issues clearly What’s on Offer * Salary £28,000 – £32,000 depending on experience * 34 days annual leave (including statutory days) * Private healthcare * Pension – 5% employee contribution / 3% employer contribution * Stable, supportive working environment