Maintenance Coordinator

Our client, an established Building services and Integration company, is currently recruiting a Maintenance Coordinator to join their Coordination team on a 6-month FTC. The Maintenance Coordinator will be responsible for the end-to-end process for the efficient and effective scheduling of Field Service engineers. Key Responsibilities for the Maintenance Coordinator: Reactive / Breakdown response in particular organising visits to customers with interruptions to their heat supply Liaising with the Customers to schedule works, as well as assist with complaint resolution. Handle and mitigate complaints with clients and residents and escalate to senior management as and when required. Liaising with the Operations department, both office-based staff and service engineers to ensure works are being delivered effectively. Booking and coordinating engineer visits using our CMMS ensuring the appropriate workload is spread across the team, and data is recorded correctly. Coordination and scheduling of engineer training, annual leave, regular meetings, etc. Skills Required for the Maintenance Coordinator: Experience in work scheduling, ideally within a field service setting Previous experience working within a customer service role Strong communication skills Please apply as directed