Operations Front of House Manager

My HE client are looking for an Operational Front of House Manager to join them on a permanent basis. This is a Monday - Friday role 9-5 with occasional ad-hoc weekend/evening cover. (You will be told in advance) This is a front facing role, where you will be managing a team of 4 Customer Service Managers ensuring delivery of a world class, five star customer experience to a diverse range of stakeholders across multiple school sites. This is more of an operational role rather than a standard 'Front of House' role, and you will have need to have had experience dealing with difficult stakeholders in the past with the ability to sometimes say no! The role requires strong process management while being agile enough to react quickly to the full range of customer needs. Key areas of accountability will be: Strategy and planning Partnering and service delivery Analysis and reporting Compliance Supplier/Contractor Management Collaboration Project Management Financial Management Process Improvement People Management Change Management KPisPlease send your CV to the relevant email address to find out more