Property Claims Handler
CV-LibraryColchester, EssexpermanentPosted: 9 September 2026
Apply NowWe are recruiting for an experienced Property Claims Handler to join our client’s team, managing a varied caseload of property claims from initial notification through investigation and assessment to successful settlement.
This is an excellent opportunity for a confident claim’s professional with strong technical knowledge, excellent communication skills and a genuine commitment to delivering a high level of customer service.
Key Responsibilities
* Manage property claims end-to-end, from first notification through to settlement.
* Review policy coverage and assess claims, liability and property damage.
* Investigate claims and gather, review and evaluate relevant evidence.
* Negotiate settlements with customers, insurers, loss adjusters and other stakeholders.
* Liaise effectively with brokers, underwriters, customers and third parties.
* Handle enquiries, complaints and correspondence promptly and professionally.
* Maintain accurate and up-to-date claims records in line with regulatory and compliance requirements.
* Manage a varied caseload, prioritising effectively while maintaining a high standard of customer service.
Skills & Experience Required
* Previous experience in insurance claims handling is essential.
* Previous property claims experience is highly desirable.
* Good knowledge of insurance products, policy coverage and claims processes.
* Excellent communication, negotiation and organisational skills.
* Customer-focused, professional and proactive in your approach.
* Confident managing multiple claims and competing priorities.
* Comfortable using Microsoft Office and CRM systems.
Benefits (Subject to Eligibility):
* Competitive salary of up to £36,000 DOE.
* Hybrid working, with office attendance once every two weeks (after successful completion of probation)
* Professional qualification opportunities.
* Increased annual leave with service.
* Additional paid birthday leave.
* Private medical insurance and health cash plan.
* Free personal training sessions.
* Discounted vehicle hire.
* Free onsite parking.
* Employee referral scheme.
If you're an experienced Property Claims Handler looking for your next career opportunity, we'd love to hear from you
This is an excellent opportunity for a confident claim’s professional with strong technical knowledge, excellent communication skills and a genuine commitment to delivering a high level of customer service.
Key Responsibilities
* Manage property claims end-to-end, from first notification through to settlement.
* Review policy coverage and assess claims, liability and property damage.
* Investigate claims and gather, review and evaluate relevant evidence.
* Negotiate settlements with customers, insurers, loss adjusters and other stakeholders.
* Liaise effectively with brokers, underwriters, customers and third parties.
* Handle enquiries, complaints and correspondence promptly and professionally.
* Maintain accurate and up-to-date claims records in line with regulatory and compliance requirements.
* Manage a varied caseload, prioritising effectively while maintaining a high standard of customer service.
Skills & Experience Required
* Previous experience in insurance claims handling is essential.
* Previous property claims experience is highly desirable.
* Good knowledge of insurance products, policy coverage and claims processes.
* Excellent communication, negotiation and organisational skills.
* Customer-focused, professional and proactive in your approach.
* Confident managing multiple claims and competing priorities.
* Comfortable using Microsoft Office and CRM systems.
Benefits (Subject to Eligibility):
* Competitive salary of up to £36,000 DOE.
* Hybrid working, with office attendance once every two weeks (after successful completion of probation)
* Professional qualification opportunities.
* Increased annual leave with service.
* Additional paid birthday leave.
* Private medical insurance and health cash plan.
* Free personal training sessions.
* Discounted vehicle hire.
* Free onsite parking.
* Employee referral scheme.
If you're an experienced Property Claims Handler looking for your next career opportunity, we'd love to hear from you