Reactive Repairs Manager – Social Housing (Office Based)
CV-LibraryLU5, Houghton Regis, Central BedfordshirepermanentPosted: 1 May 2026
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This is a high-volume reactive repairs role.
It is NOT:
Construction / site management
Planned works / capital works
Facilities management
👉 If your background is not in social housing reactive repairs, this role will not be suitable.
The Role
We are looking for a Reactive Repairs Manager to take full control of a busy social housing contract.
You will manage:
Planners / schedulers
Daily WIP (Work In Progress)
KPI performance
Client expectations
This is a fast-paced, office-based role managing hundreds of live jobs at any time.
Key Responsibilities
* Manage and control daily WIP to ensure jobs are completed on time
* Lead a team of planners/schedulers allocating works to operatives
* Monitor and improve:
* First-time fix
* No access
* Follow-on works
* Appointment performance
* Drive operative productivity using data and reporting
* Manage complaints, disrepair, and damp & mould cases
* Act as escalation point for operational and client issues
* Attend client meetings and manage performance expectations
* Analyse KPIs and take action to improve underperformance
Essential Experience (Must Have)
* Experience managing reactive repairs in social housing
* Experience managing planners/schedulers
* Strong experience controlling WIP and job flow
* Knowledge of SOR codes / schedule of ratesExperience managing KPI-driven contracts
* Experience with
* Voids
* Disrepair
* Damp & mould
👉 Applications without this experience will not be considered.
About You
* Used to working in a fast-paced, high-pressure environment
* Strong decision-maker who can manage multiple priorities
* Confident dealing with clients and internal teams
* Focused on performance, delivery, and results
Location & Hours
📍 Houghton Regis (Office Based)
🕒 Monday–Friday, 8am–5pm
🔁 1 in 4 Saturdays + on-call rota
What We Offer
* Career progression within a growing business
* 28 days holiday (including bank holidays)
* Employee Assistance Programme
* Weekly fitness sessions
* Christmas hamper
This is a high-volume reactive repairs role.
It is NOT:
Construction / site management
Planned works / capital works
Facilities management
👉 If your background is not in social housing reactive repairs, this role will not be suitable.
The Role
We are looking for a Reactive Repairs Manager to take full control of a busy social housing contract.
You will manage:
Planners / schedulers
Daily WIP (Work In Progress)
KPI performance
Client expectations
This is a fast-paced, office-based role managing hundreds of live jobs at any time.
Key Responsibilities
* Manage and control daily WIP to ensure jobs are completed on time
* Lead a team of planners/schedulers allocating works to operatives
* Monitor and improve:
* First-time fix
* No access
* Follow-on works
* Appointment performance
* Drive operative productivity using data and reporting
* Manage complaints, disrepair, and damp & mould cases
* Act as escalation point for operational and client issues
* Attend client meetings and manage performance expectations
* Analyse KPIs and take action to improve underperformance
Essential Experience (Must Have)
* Experience managing reactive repairs in social housing
* Experience managing planners/schedulers
* Strong experience controlling WIP and job flow
* Knowledge of SOR codes / schedule of ratesExperience managing KPI-driven contracts
* Experience with
* Voids
* Disrepair
* Damp & mould
👉 Applications without this experience will not be considered.
About You
* Used to working in a fast-paced, high-pressure environment
* Strong decision-maker who can manage multiple priorities
* Confident dealing with clients and internal teams
* Focused on performance, delivery, and results
Location & Hours
📍 Houghton Regis (Office Based)
🕒 Monday–Friday, 8am–5pm
🔁 1 in 4 Saturdays + on-call rota
What We Offer
* Career progression within a growing business
* 28 days holiday (including bank holidays)
* Employee Assistance Programme
* Weekly fitness sessions
* Christmas hamper