Relationship Support Officer
📍 London - Fully Office Based
💰 £35,000 per annum
We are currently seeking a Relationship Support Officer (RSO) to join a growing Income Generating Property (IGP) team within a well-established international bank based in London.
This is an excellent opportunity for a banking professional with experience in credit, portfolio support, or relationship management to develop their career within a specialist property finance environment.
The Role
As a Relationship Support Officer, you will play a key role in supporting Relationship Managers with the day-to-day management of a client portfolio. You will gain exposure to credit analysis, client servicing, and banking operations, while building strong relationships with both internal teams and external clients.
Key Responsibilities
Support the preparation and processing of credit proposals, including financial analysis (balance sheet, income statement, cash flow)
Assist in managing and maintaining a portfolio of Income Generating Property clients
Monitor account activity, including payments, documentation, and facility performance
Track and follow up on due dates, renewals, and outstanding documentation
Provide high-quality client service, responding promptly to client queries via email and phone
Attend client meetings where required and prepare call reports
Liaise with internal departments including Operations, Credit, and other stakeholders to ensure smooth service delivery
Support ongoing account reviews and portfolio monitoring
Requirements
Minimum 2 years' experience within a banking environment
Strong understanding of banking products and financial instruments
Experience in financial analysis and credit writing
Good knowledge of legal and financial documentation (e.g. insurance, valuations)
Excellent communication and stakeholder management skills
Strong attention to detail and organisational skills
Proficient in Microsoft Office (Word, Excel)
University degree or equivalent qualification preferred
Additional language skills (e.g. Urdu or Punjabi) are advantageous
About You
A proactive and motivated team player
Detail-oriented with strong analytical skills
Able to manage multiple priorities in a fast-paced environment
Professional, adaptable, and committed to delivering excellent client service
What's on Offer
Salary of £35,000 per annum
Exposure to specialist property finance and relationship management
Opportunity to develop within a reputable banking environment
Collaborative and supportive team culture