Scheduling Coordinator

Active staff are pleased to be representing a market leading Engineering company who are on the lookout for a Scheduling Coordinator…. In this fast-paced environment, you will ensure the smooth running of the sales process and ensure customers receive a great service.

The working hours are Monday to Friday 7:30am - 17:00pm.

Benefits for the Scheduling Coordinator:

* 20 days + BH and Christmas shut down

* Free onsite parking

* Growth opportunities

* Profit share bonus (after probation)

* Employee assistance scheme (after probation)

Responsibilities for the Scheduling Coordinator:

* Manage and respond to all hire desk enquiries promptly and professionally

* Process orders accurately and efficiently

* Support customers throughout the full hire journey, providing excellent service

* Coordinate orders to ensure delivery is on time and in full

* Liaise effectively with Transport, Yard and Operations teams to maintain smooth workflows

* Schedule large deliveries and manage site bookings efficiently

* Process off-hire requests and coordinate returns accurately

* Handle goods-in processes following depot inspections

* Monitor and follow up on free-of-charge (FOC) hires

* Provide accurate updates on stock availability and lead times

* Resolve queries across customers, warehouse, yard and transport teams promptly

* Identify and suggest opportunities to enhance the customer experience

The person for the Scheduling Coordinator:

* Proactive problem solver and clear communicator

* Professional telephone manner

* Strong organisational and planning skills

* Excellent communication skills, both written and verbal

* Ability to work effectively under pressure in a fast-paced environment