Tenant Liaison Officer

Tenant Liaison Officer Linear Recruitment are currently partnering with a well-established social housing contractor as they search for a Tenant Liaison Officer for their Decarbonisation scheme in Chesterfield. As a Tenant Liaison Officer, you will be responsible for managing the customer/resident journey whilst following the client and company engagement procedures. Responsibilities * To provide consultation and support to residents prior to, during and after works to their homes – ensuring high levels of customer satisfaction. * Identifying vulnerable tenants and any additional needs they might need to accommodate for them. * Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies. * Ensuring that any problems/issues are dealt with promptly resulting in fair and reasonable solutions. * Managing the customer/resident journey whilst following the client and company engagement procedures. * To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders and the local community. * Carry out: choice events, consultation events and individual consultation with residents regarding future work. * Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence. * Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client’s customer care team where appropriate. * Agree access arrangements with the resident and book appointments to enable the work to their home. * Ensure relevant communication packs are set up for new contracts. * Involvement in Social Value Returns, identifying, organising & participating in community-based events. Requirements * Ability to efficiently organise workload * Customer service skills * Strong and effective communication skills. * An understanding of H&S regulations and working practices relating to construction sites. * Basic understanding of GDPR and Data Protection