Customer Sales Coordinator

Customer Sales Coordinator Location: SK22, New Mills Shifts: Monday–Friday | 9:00am–5:00pm Salary: £25,000–£27,000 per annum (dependent on experience) Permanent | Full-Time About the Role We are seeking a highly organised and proactive Customer Sales Coordinator to join our team in New Mills. This is a fantastic opportunity for someone with strong administrative and customer service skills who thrives in a fast-paced environment. You will be responsible for managing the end-to-end sales order process, ensuring orders are processed accurately and delivered on time to meet key customer service KPIs, including Case Fill and OTIF (On-Time In-Full). As a key point of contact for customers, you will handle order and delivery queries efficiently while building strong working relationships with both internal teams and external stakeholders. Key Responsibilities * Process customer sales orders from receipt through to final delivery * Ensure orders meet agreed service standards and KPIs (Case Fill / OTIF) * Act as the primary contact for order and delivery queries * Prepare and communicate export documentation for Republic of Ireland (ROI) and Northern Ireland (NI) orders * Proactively resolve order discrepancies and delivery issues * Maintain and update customer data to ensure accuracy * Collaborate with logistics, warehouse and finance teams to ensure smooth operations About You * Previous experience in sales order processing, customer service or export coordination * Strong attention to detail and accuracy * Excellent communication and organisational skills * Confident liaising with internal and external stakeholders * Ability to prioritise and manage workload effectively * Experience with export documentation (desirable but not essential) What’s in it for You? * Supportive and collaborative working environment * Ongoing internal and external training * Opportunities for personal development and career progression * A company culture focused on continuous improvement If you are customer-focused, organised, and ready to develop your career within a growing business, we would love to hear from you. Apply today to be considered